Back before Shana became a Flame Haze, she was living in a large castle-like structure floating in the sky along with Alastor and a maid who cares for her. One day, a Denizen attacks the maid, whose name is Wilhelmina Carmel, who also happens to be a Flame Haze.
shakugan-no-shana-ep-14Shakugan no Shana Season 1 Episode 14
Shakugan no Shana Season 1 Episode 14
A Remarkable Person
AnimeTopia 